Refund policy

We sell a file. Once you have it you cannot un-see it, so a blanket no-questions refund would not be honest for either of us. Here is exactly where we stand.

We refund in full when

• the pack was never delivered, or the download link never worked;
• the file contains materially fewer usable records than the pack you paid for;
• the records are substantially not for the HS code or filters you selected;
• you were charged twice for the same pack.

We generally do not refund when

• the file is correct but the companies in it were not the buyers you hoped for — manifest data reports who imports, not who will reply;
• individual records are out of date. Manifest filings lag, and we tell you the first- and last-seen dates so you can judge that yourself;
• you bought the wrong HS code. Ask us — we will usually swap it.

How to ask

Email support@caiusdata.com within 7 days of purchase with your order email and what went wrong. Approved refunds go back to your card through Stripe within 5–10 business days.

Before you buy

Download the free 3-row sample for your HS code first. It is the same format and the same source as the paid file, and it costs nothing.